Privacy Policy
This privacy policy applies to the website www.birleymoorwindows.co.uk and is operated by BirleyMoor Windows Limited.
Privacy Policy for BirleyMoor Windows Ltd
This policy explains how we collect, use and handle your information. It is intended to help you make informed decisions when using our website and services.
What We Do
We supply and install home improvement products.
The Data We Collect
We may ask you to provide information including your name, address, postcode, telephone number, email address and company details. You choose whether to provide this information when subscribing to email updates or completing contact forms on our website.
We collect this information to provide our products and services. It also allows us to send relevant updates by email.
Our lawful basis for processing this data is legitimate interests under Article 6(1)(f) of the UK General Data Protection Regulation. It is reasonable to expect contact following an enquiry submitted through our website.
We do not collect sensitive personal data as defined under Article 9 of the GDPR.
We do not knowingly collect or process personal data relating to children under the age of 18. If you are under 18, do not provide personal information.
You are not required to provide personal data. However, we will not be able to respond to your enquiry without it.
We also collect aggregated data through cookies. This data does not identify you personally and is used to improve website performance and user experience. See the sections below on IP addresses, cookies and clear GIFs.
Use of Personal Data
If you provide your telephone number, we will contact you to discuss your enquiry and understand your requirements.
We may also contact you by email with information about offers or promotions that may be relevant to you.
We use personal data to manage and develop our business, provide customer support, and offer products and services to existing and prospective customers.
We may send marketing communications by post, email or telephone relating to our business or selected third parties. You can opt out at any time.
We retain your personal data for up to 24 months from the date of submission or last contact.
This is because:
We may not respond immediately after your enquiry.
We may follow up to confirm your requirements have been met.
We may contact you about promotions or new products that may be relevant.
Where products include a 10 year guarantee, we will retain your personal data for that period to fulfil the guarantee.
Your Rights
You have the right to:
Request access to your personal data and obtain a copy.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Object to processing where we rely on legitimate interests.
Request restriction of processing in specific situations.
Request data portability where applicable.
If you believe your data rights have not been upheld, you can contact the Information Commissioner’s Office via https://ico.org.uk/.
Email: info@birleymoorwindows.co.uk
Telephone: 0114 288 9598
Post: BirleyMoor Windows Ltd, Crown Works, Rotherham Rd, Beighton, Sheffield S20 1AH
Call Recording
At the time of writing, we do not record customer calls.
Use of IP Address
An IP address is automatically assigned to your device when accessing the internet. We may collect IP addresses for system administration, analysis of aggregated data, and monitoring website usage.
Use of Cookies
Cookies are small files stored on your device to improve your experience when using our website. They help remember your preferences and track how the website is used.
Cookies allow us to understand which areas of the site are most used and help us improve performance and content. This data is collected in aggregate form and does not identify you personally.
You can disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled. For more details, see our cookie policy.
Third Party Cookies and Remarketing
We use cookies from trusted third parties.
Google Analytics is used to analyse website usage, including time spent on pages and visitor behaviour, to help improve our website.
Google AdWords may be used for remarketing, allowing relevant adverts to be shown after visiting our site.
Google AdSense may be used to display adverts and limit how often they appear.
Facebook Pixel may be used to track visits and display relevant adverts on social media platforms.
You can manage or opt out of these cookies through Google Ads Settings or by visiting the Your Ad Choices website.
Use of Clear GIFs
Clear GIFs, also known as web beacons, may be used on our website and in emails to track usage patterns, similar to cookies.
Links to Other Sites
Our website may contain links to external websites. These sites operate independently and may collect data or use cookies. We are not responsible for their privacy practices or the security of your data on those sites.
Security
We take reasonable steps to protect your personal information once received. However, no data transmission over the internet can be guaranteed to be fully secure. We cannot accept responsibility for any loss or unauthorised access beyond our control.
The Data Controller
The data controller is BirleyMoor Windows Ltd, Crown Works, Rotherham Rd, Beighton, Sheffield S20 1AH.
BirleyMoor Windows Ltd Privacy Policy 02/04/26.
ICO: https://ico.org.uk/